TuneSKI Support

Help and contact information for the TuneSKI watercraft diagnostic app.

Contact

For help, questions, or feedback, email us at sales@gen-tune.com. We aim to respond within a couple of business days.

Getting started
Connecting to your watercraft
Power on your TuneSKI hardware, open the app, and use the scan screen to find and connect to the device over Bluetooth. Make sure Bluetooth is enabled on your phone.
Running a diagnostic
Once connected, the app can read trouble codes, live sensor data, and switch status. Reports can be saved on your device and emailed as a PDF.
Performance testing
The performance screen uses your phone's GPS to measure speed and distance. Allow the location permission when prompted; it is used only while you are on that screen.
Troubleshooting
The app can't find my device
Confirm the hardware is powered, Bluetooth is on, and the app has Bluetooth permission (Settings → TuneSKI). Move closer to the device and try scanning again.
Performance test won't start
Make sure you have granted location permission. You can check or change it in Settings → TuneSKI → Location.
Privacy

See our Privacy Policy for how the app handles data.

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